Refund policy

At Valverry, we are committed to your satisfaction. If your order isn’t quite right, we're here to help. Please review our Return & Refund Policy carefully to understand how we handle returns, exchanges, cancellations, and refunds.

1. Overview

Valverry accepts returns and offers refunds or exchanges only under the following conditions:

  • The item arrived damaged or defective

  • The product received is incorrect or does not match the specifications on our website

Returns must be requested within 7 days of delivery and approved by our support team before shipment.

2. Eligibility for Returns

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition

  • All tags must be attached, and the item should be returned in the original packaging

  • Proof of purchase (such as an order confirmation or receipt) must be provided

Returns that do not meet these criteria may be declined or subject to a restocking fee.

3. Order Cancellations

You may cancel your order within 48 hours of placing it, provided the shipping label has not yet been generated.

If the order has already been processed or shipped, it can no longer be canceled. However, you may be eligible for a return if your item meets our return criteria.

4. Customer Responsibilities

  • Please double-check all order details before checkout. Valverry is not responsible for items shipped to incorrect addresses provided by the customer.

  • If your order hasn’t been shipped yet, contact us immediately to update any information.

  • If you receive the wrong product due to an error on our end, we will gladly send a replacement at no additional cost.

5. How to Initiate a Return

To initiate a return, contact us at valverry3@gmail.com within 7 days of receiving your order. Include:

  • Your order number

  • A brief description of the issue

  • Clear photos of the item and packaging

Once your return is approved, we will provide a return shipping label and step-by-step instructions. Do not ship your item without prior approval, as unauthorized returns will not be accepted.

6. Return Shipping Address

Approved returns must be sent to the address we provide in your return confirmation email. Returns sent to the wrong address or without authorization will not be processed.

7. Non-Returnable Items

Certain products are non-returnable and non-refundable, including:

  • Items purchased on final sale

  • Custom or personalized products

  • Gift cards

  • Intimate or personal care items

  • Perishables, flammable goods, or hazardous materials

Please review product details carefully before purchasing.

8. Damaged or Defective Items

Inspect your order immediately upon delivery. If your item is:

  • Damaged

  • Defective

  • Incorrect

Please contact us within 7 days with clear photos. Once verified, we will offer a replacement, refund, or store credit, depending on the situation.

9. Exchanges

We do not process direct exchanges. If you'd like to exchange an item:

  • Follow our return process to return the original product

  • Once the return is approved and processed, place a new order for the desired item

10. European Union 3-Day Cooling Off Period

If you are a customer residing in the European Union, you are entitled to cancel or return your order within 3 days, for any reason, provided the item is unused, in original condition, and eligible under this policy.

11. Refunds

Once your return is received and inspected, we’ll notify you of the outcome. If approved:

  • A refund will be processed to your original payment method within 10 business days

  • Processing times may vary depending on your bank or credit card provider

If it’s been more than 15 business days since your return was approved and you haven’t received your refund, please contact us at valverry3@gmail.com

12. Need Help?

For questions about returns, exchanges, or refunds, please reach out to our support team:

📧 valverry3@gmail.com
We’re here to ensure your Valverry experience is smooth and stress-free.