Shipping policy

At Valverry, we aim to deliver your orders quickly, securely, and efficiently. Please review our Shipping Policy below to understand how we handle processing, delivery times, shipping fees, international orders, and more.

Processing Time

All orders are processed within 3 business days (excluding weekends and public holidays) after receiving full payment confirmation.
Orders placed on weekends or holidays will be processed on the next business day.

Shipping Time

Once processed, orders typically arrive within 7–12 business days.
Delivery times may vary based on:

  • Shipping destination

  • Courier logistics or delays

  • Weather disruptions or unforeseen events
    While we strive to meet delivery estimates, please note that actual delivery times may sometimes exceed expectations due to factors beyond our control.

Shipping Rates & Methods

Shipping costs are calculated at checkout based on your delivery location and chosen shipping method.
We partner with reliable and reputable couriers to ensure safe and timely delivery of your Valverry order.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number and a direct link to monitor your shipment status.
Please allow up to 48 hours for tracking updates to reflect once the order has shipped.

International Shipping

Valverry currently offers shipping to select international destinations.
International customers are responsible for any customs duties, import taxes, or fees imposed by their country’s customs regulations. These fees are not included in our shipping charges and must be paid separately by the recipient.

Shipping Delays & Disruptions

While we make every effort to meet delivery timelines, Valverry is not liable for delays caused by:

  • Courier delays

  • Customs inspections

  • Natural disasters

  • Political events or trade issues (e.g., tariff disputes, port restrictions, etc.)

If your order is significantly delayed, please reach out to our customer support team for help.

Incorrect Shipping Information

Please ensure that your shipping address is complete and accurate at checkout.
Valverry is not responsible for orders lost, delayed, or returned due to:

  • Incorrect or incomplete addresses

  • Missing apartment, suite, or unit numbers

If a package is returned due to an address error, customers are responsible for any reshipping fees.

Lost or Damaged Packages

If your package is lost in transit or arrives damaged, please contact us at valverry3@gmail.com as soon as possible.
We will:

  • Open a claim with the shipping carrier

  • Work quickly to investigate and resolve the issue

  • Offer a replacement or store credit where appropriate (based on outcome of the carrier investigation)

Refused or Unclaimed Deliveries

If a package is refused or unclaimed and returned to Valverry, you may be charged additional shipping or restocking fees.

Questions or Concerns?

For any shipping-related inquiries, feel free to reach out to our support team at:
📧 valverry3@gmail.com

We’re here to help ensure your Valverry experience is smooth from checkout to delivery.